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Chapter 6, Delivering Good- and Neutral-News Messages

DEDUCTIVE OPENINGS

Revise the following openings so that they are deductive.

In last week’s budget meeting, the controller underscored that budgets are lean this quarter. However, she has approved your request for computer upgrades for your staff.
The Crown Club is a service organization that has always been held in high esteem within the automobile industry. Our membership is honored to extend an invitation for you to join us as we help the industry move forward.
It is rare that we receive a claim regarding a defect in our high-quality facsimile machines, especially in one that has only been in use for seven months. However, because of our belief in our product, we will ship you a replacement machine upon receipt of your current model.
This letter is in response to your application for credit dated June 30; your application has now been reviewed.

pur-new-sol

PFA

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