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Stanford UniversityCOMM 106S Activity 6: Document for Analysis: Claim Request Analyze the following letter

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Stanford UniversityCOMM 106S

Activity 6: Document for Analysis: Claim Request

Analyze the following letter. Pinpoint its strengths and weaknesses, and then revise the letter as directed by your instructor.

Dear Mr. Berkin:

When I ordered my Zeratus notebook last month, you assured me that it provided state-of the-art- security. After viewing the specifications, I believed in your product and your company and soon placed my order. I received the notebook on January 12.

After watching the instructional demo, I was able to set up the fingerprint and password security. However, I often have to reboot the computer several times before I can get the notebook to recognize my fingerprint and allow me access to my files.

I have read and followed all the instructions, and even rescanned my fingerprint several times; but each time the notebook rarely recognizes me on the first attempt.

I would like this problem solved, either through a new computer being sent to me free of charge, or a refund after I return this one.