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Sandhills Community CollegeB-USINESS 260 Statements that Build and Protect Goodwill: Revise sentences as through to eliminate a tone that will damage human relations

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Sandhills Community CollegeB-USINESS 260

Statements that Build and Protect Goodwill:

Revise sentences as through to eliminate a tone that will damage human relations. Identify the specific weakness in each sentence.

a. Management expresses appreciation for all the maintenance engineers.

b. Although we strenuously continue to easily outclass our competitors on an enterprisewise level of actionability, our global customer care agents are experiencing a skill gap in terms of their abilities and knowledge in the area of satisfying customers, particularly when their first call response rate is measured against industry benchmarks and their call resolution rate is compared to rates achieved by other entities in this space.

c. As expected, the spin doctors fired a quick response to the complaints of the consumer advocacy group.

d. As anyone must surely know, an employee cannot be allowed to reconcile his/her own accounts.

e. The production manager harped on the new quality assurance regulations for nearly an hour.

f. An effective presenter is never surprised by the reaction of his audience.

g. Several patient satisfaction surveys have included negative comments about Jim McLaurin, a male ER nurse.

h. Our quadriplegic first-shift supervisor moves around the plant in a motorized wheelchair.

i. Obviously we had reached a Mexican standoff with the negotiations.

j. Josh Williams was recognized for his efforts.