Tennessee College of Applied Technology, LivingstonBCOMM 789 ACTIVITY 7

Tennessee College of Applied Technology, LivingstonBCOMM 789

ACTIVITY 7.4: REFUSING A REQUEST REVISING FOR POSITIVE TONE

Revise the following refusal sentences to ensure positive tone.

a          We cannot accept an application sent after May 9.

b          Employees cannot smoke in the building.

c          I am sorry, but we cannot be responsible for the service charges on your car; the damage occurred at the dealership, not our factory.

d          Your request for transfer to the London office has been denied.

ACTIVITY 7.5: REFUSING A REQUEST DOCUMENT FOR ANALYSIS: DENYING AN EMPLOYEE’S REQUEST

Your desire to participate in this fund-raising activity is admirable, but we must refuse to support your relay team. Ashland Industries does not have any specific rules in place to handle this particular situation, but as the president it is my responsibility to safeguard expenditures of this type. Six hundred dollars is a lot of money. Perhaps you should consider raising the money yourself. If you have questions about this decision, please contact your data control manager for a copy of our corporate policy on charitable contributions.