Miami Dade College, Miami

ISM 3011

CHAPTER 11

1)Businesses find attracting new customers less expensive than maintaining current customers.

2. For organizations that do not have in-house resources to develop a supply chain management (SCM) system, several vendors offer comprehensive solutions for this purpose.
3. Supply chains exist in both service and manufacturing organizations.
4. In the context of supply chain management technologies, using the Internet and Web protocols for electronic data interchange (EDI) increases the cost of transmitting documents.
5. Transmitting across the Internet involves lower security risks than traditional electronic data interchange (EDI).
6. The best way to gather tacit knowledge is interactively, such as asking an employee specific questions about how he or she would handle an issue.
7. Transmitting documents across the Internet involves lower security risks than traditional electronic data interchange (EDI).
8. One drawback of a well-designed enterprise resource planning (ERP) system is an increase in inventory costs.
9. One of the disadvantages of an e-marketplace is that it cannot provide a single plaMCorm for prices.
10. With a structured process of sharing information among supply chain members, retailers can compare customer demands or sales forecasts with a manufacturer’s order forecast.
11. Information management is broader in scope than knowledge management because the latter tends to focus on just explicit knowledge. False In the context of knowledge management, tacit knowledge can be captured easily in data repositories.

12. Supply chains exist in both service and manufacturing organizations.

13. A knowledge management system should help an organization:
14. CRM is one of the approaches used for implementing customer relationship management (CRM) applications that is often used by organizations with an established IT infrastructure and is implemented much like any other IT system.
15. help businesses maintain a competitive edge in the supply chain by solving time-constraint problems for international trade and making it possible to conduct business around the clock
16. help determine the price of goods and services when there is no set price in the marketplace.
17. In manufacturing, which is one of the major links in the supply chain?
18. In a manufacturing firm's supply chain, raw materials flow from suppliers to manufacturers, where they are transformed into finished goods. In a manufacturing firm's supply chain management (SCM) system, which area oversees order transmission?
19. In the context of electronic exchange of information, which is used by companies to improve the efficiency and effectiveness of the supply chain process?
20. is a search for specific information or patterns using input from multiple business partners and data sources.
21. In the context of Internet-enabled supply chain management (SCM), which of the following SCM activities involves providing real-time stock information and replenishing stock efficiently?
22. In the context of knowledge management, which task is performed by the chief knowledge officer (CKO) in an organization?
23. In the context of supply chain management (SCM) systems, which of the following markup languages has helped organizations use the Internet and Open electronic data interchange (EDI) perform the same function as that of traditional EDI?
24. In the context of Internet-enabled supply chain management (SCM), which SCM activity involves bargaining and renegotiating prices and term agreements?
25. In a manufacturing firm's supply chain management (SCM) system, which area handles credit terms and payment schedules?
26. In real estate firms, which is considered one of the major links in the supply chain?
27. In a customer relationship management (CRM) system, marketing strategies focus on
28. Which of the following statements is true of traditional electronic data interchange (EDI)?
29. Which of the following elements plays a major role in implementing a supply chain management (SCM) system?
30. Which of the following is a key decision about inventory in supply chain management (SCM) related to manufacturing?
31. Which technique is used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks?
32. Which tool is used to create virtual instructional environments?
33. Which component of an enterprise resource planning (ERP) system provides information on marketing?
34. Which component of an enterprise resource planning (ERP) system provides information related to e-procurement?
35. Which is an example of a third-party exchange?
36. Which component of an enterprise resource planning (ERP) system tracks financial information, such as budget allocations and debits and credits?