Gulf Coast State College - ACCOUNTING 4401

1)Users of Web 1.0 sites passively receive information from those sites.

2. Web 2.0 sites are primarily online places to visit.

3. AJAX is a Web tool that reloads entire Web pages quickly.

4. A tag is the way a developer describes a piece of information.

5. Geo-tagging refers to tagging information on tour sites.

6. A wiki is a collection of blogs.

7. The term “blog” is short for Weblog.

8. Blogs are not used internally by organizations.

9. One can trust the content of blogs.

10. Web 2.0 media sites allow people to share digital media.

11. One of the major categories of Web 2.0 sites is blogs.

12. Which of the following statements concerning tagging is ?

13. Which of the following statements concerning RSS is ?

14. Which of the following statements concerning RSS is ?

15. With Web 1.0 sites, users- , whereas with Web 2.0 sites, users       .

16. You sign up for an RSS feed from CNN.com. Which of the following would you expect to happen?

17. Many traditional media companies are using   to provide a richer version of the stores they cover.

18. Many companies are using         to capture updated product features and specifications.

19. Which of the following statements concerning blogging is ?

20. The comments of consumers in the blogosphere concerning a company’s products are called          .

21. Universities are using to provide students with access to lectures.

22. Which of the following is not an example of crowdsourcing?

23. Which of the following is not a social networking site?

24. LinkedIn is a           social networking site that makes money from advertising and services.

25. Which of the following is an advantage of social commerce over traditional e-commerce?

26. A Web site that combines content from other Web sites to form new content is called a(n)  .

27. Refer to Opening Case – From Social Networks to Social Commerce: Which of the following statements about Groupon is ?

28. Refer to IT’s About Business 9.1 – Making Money with YouTube Videos: Which of the following statements about YouTube Partners is ?

29. Refer to IT’s About Business 9.3 – Share Your Life in Pictures: Which of the following statements concerning Web-based photo sharing is ?

30. Refer to IT’s About Business 9.5 – Location, Location, Location: Which of the following statements concerning Foursquare is ?

31. The functional area information systems are the most fundamental information systems in the organization.

32. In general, organizations try to automate data entry as much as possible.

33. Functional information systems support the entire enterprise or major portions of it.

34. The POM function within an organization monitors the customer sales activity.

35. An example of a transaction in a HRIS application is adding a new employee.

36. Historically, the functional area information systems were developed independently of one another.

37. Information silos were particularly efficient when business processes crossed functional boundaries in an organization.

38. Business processes may be located within one functional area or may span multiple functional areas.

39. Enterprise resource management is an enterprise-wide effort to acquire and retain customers.

40. When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system.

41. Exception reports show a greater level of detail than is included in routine reports.

42. Drill down reports are produced at scheduled intervals.

43. USA Cycling needed an on-demand inventory and warehouse management system that allows suppliers in different locations to manage inventory in a single system.

44. A company that implements an ERP system must reworking their business processes to meet the procedures established by their ERP systems to gain significant benefits.

45. Which of the following is ?

46. Organizational transactions are typically        volume,               , and therefore           to computerize.

47. Business transactions that are processed as they occur is an example of

48. When interest is credited to your savings account at your bank, it is called a:

49. Crediting interest to your savings account at your bank once a month, it is called a:

50. Which of the following is not a characteristic of a transaction processing system?

51. Which of the following is ?

52. Which of the following is not a function of functional area information systems?

53. Which of the following is not a process within an information system for Accounting and Finance?

54. Which of the following is ?

55. Enterprise resource planning systems take a(n)            view of the overall organization.

56. Which of the following is ?

57. Enterprise resource planning systems are very software products, meaning that companies typically have to change their                                   to accommodate how the software functions.

58.    are the most successful solutions or problem-solving methods for achieving a business objective.

59. The drawbacks of ERP systems include all of the following except:

60. Information systems can be function-specific.

61. An organization has to own all of the information systems it used.

62. The most fundamental information systems in an organization are:

63. Data that have been processed by the organization’s   are inputs into the organization’s database.

64. Which of the following is not an example of a transaction?

65. Which of the following is ?

 66.   integrate the planning, management, and use of all of an organization’s resources, and are designed to tightly integrate the functional areas of the organization.

67. The characteristics of ERP systems include all of the following except:

68.    are interorganizational ERP systems that provide Web-enabled links between an organization’s key business systems and its customers, suppliers, business partners, and others.

69. Which of the following is ?

70. Which of the following is ?

71.    reports contain special information not found in routine reports.

72. When the chief financial officer of a company wants a report on business units who have spent 10 percent more than their allotted budget, she would be requesting which type of report?

73. Refer to IT’s About Business 10.1– USA Cycling: SmartTurn is all of the following except

74. Refer to IT’s About Business 10.2—SAP at Airgas: Which of the following is ?

75. Refer to Closing Case – Difficulties in Managing ERP systems: Which of the following is ?

76. Over time, the customer relationship with vendors has become more personal.

77. CRM systems focus on marketing to masses of people.

78. Properly designed CRM systems provide a single, enterprisewide view of each customer.

79. Tweets can be used as customer touch points.

80. For purposes of efficiency, customer data are best stored in the functional areas of the organization.

81. Operational CRM systems support the front-office business processes which directly interact with customers.

82. If you have visited Amazon’s Web site previously and then return, Amazon recommends other books that you might like. This is called cross-selling.

83. Open-source CRM software doesn’t have as many features or functions as other DRM software.

84. Supply chain visibility is the time between the receipt of incoming goods and the dispatch of finished, outbound products.

85. Packaging and assembly take place in the downstream portion of the supply chain.

86. Horizontal integration is a business strategy in which a company buys its suppliers.

87. Internet protocol data interchange is a communication standard that enables business partners to electronically exchange routine documents.

 88. Which of the following best describes CRM?

89. Which of the following is not a customer touch point?

90.     is the practice of marketing additional related products to customers based on a previous purchase.

91. You are in the market for a small economy car. The salesperson has you drive the economy car, and then hands you the keys to a mid-size car of the same brand for you to drive. The salesperson is engaged in:

92. A check-in kiosk at the airport would be what type of CRM application?

93. Which of the following statements about loyalty programs is ?

 94.   is a CRM system that is hosted by an external vendor in the vendor’s data center.

95. Trends that have led to the supply chain concept include all of the following except:

96. A company’s organization and processes for distributing and delivering products to its final customers is the:

97.    are the physical products, raw materials, and supplies that flow along a supply chain.