California State University, Fresno - IS 6E Package Title: Test Bank Course Title: Introduction to IS 6e Chapter Number: 13 Question Type: Multiple Choice 1)The Healthcare

Question

California State University, Fresno - IS 6E

Package Title: Test Bank

Course Title: Introduction to IS 6e Chapter Number: 13

Question Type: Multiple Choice

1)The Healthcare.gov website was implemented with a conversion approach, but most e-commerce web sites use a conversion approach to monitor how the service functions, fix it if necessary, and then scale it.

A. direct; phased

B. direct; pilot

C. phased; direct

D. pilot; direct

2. One of the main reasons the Healthcare.gov launch was such a failure was the lack of involvement of Obama’s team in the stage of the systems development life cycle.

A. Analysis

B. Investigation

C. Operation and maintenance

D. Programming and testing

3. Healthcare.gov is a type of CRM system.

A. analytical

B. operational, customer-facing

C. operational, customer-touching

D. analytical and operational

4. The White House’s overriding concern with Healthcare.gov was .

A. how quickly people would be able to sign up

B. the marketing and enrollment hurdles of the site

C. what visitors would encounter when they accessed the site

D. whether people would visit the exchange

5. On October 1, 2013, Healthcare.gov was rolled out as planned; on October 4, 2013, President Obama publicly attributed the problems with Healthcare.gov to .

A. bad selection of IT contractors

B. flawed design

C. overwhelming volume of attempted enrollments

D. poor testing

6. The delineates the way an organization’s information resources should be used to accomplish its mission.

A. IT architecture

B. IT strategic plan

C. organizational architecture

D. organizational strategic plan

7. The is a summary of information needs of the functional areas and of the organization as a whole.

A. application portfolio

B. IT environment

C. mission

D. objective of the IT function

8. The acts as a constraint into the IT strategic plan.

A. IT architecture

B. IT assessment

C. IT operational plan

D. IT development project

9. The is the best current estimate of the goals.

A. application portfolio

B. IT environment

C. mission

D. objective of the IT function

10. converts future values of benefits to their present-value equivalent by discounting them at the organization’s cost of funds.

A. Breakeven analysis

B. Business case approach

C. NPV

D. ROI

11. provides justification for a specific requirement investment by providing a bridge between the initial plan and its execution.

A. Breakeven analysis

B. Business case approach

C. NPV

D. ROI

12. Through some calculations, you determine the new system will start “paying for itself” in 2020. This is the approach to conducting the cost-benefit analysis.

A. Breakeven analysis

B. Business case approach

C. NPV

D. ROI

13. Which of the following is NOT a fundamental question for acquiring IT applications?

A. How often will the company need to write computer code?

B. How will the company pay for the application?

C. Where will the application run?

D. Where will the application originate?

14. Purchasing a prewritten application involves writing computer code.

A. a little

B. a lot of

C. all new

D. no

15. ASPs and SaaS are a consideration in the following question:

A. How much computer code does the company want to write?

B. How will the company pay for the application?

C. Where will the application originate?

D. Where will the application run?

16. Offshoring is a consideration in the following question:

A. How much computer code does the company want to write?

B. How will the company pay for the application?

C. Where will the application originate?

D. Where will the application run?

17. Which of the following is a DISADVANTAGE of purchasing prewritten software?

A. It may eliminate the need to hire personnel specifically dedicated to a project.

B. The company can know what it is getting before it invests in the product.

C. The company can try out the software before purchasing it.

D. The software is controlled by another company.

18. In response to poor communication problems with application development, many companies are .

A. forward outsourcing

B. insourcing

C. nearshore outsourcing

D. offshore outsourcing

19. LinkedIn’s process is an example of .

A. continuous application development

B. open-source software use

C. outsourcing

D. purchasing a prewritten application

20. updates its website with changes like fresh looks for a menu and new services three times a day.

A. Facebook

B. Google

C. LinkedIn

D. Twitter

21. Because of the problems LinkedIn was experiencing with their website, they went back to the stage in the systems development life cycle.

A. Design

B. Implementation

C. Investigation

D. Operation and maintenance

22. Which of the following is a PROBLEM with LinkedIn’s fast development process?

A. Accessing homepage services and feeds

B. Adding new features on the fly

C. Coding agility for programmers

D. Testing new features quickly

23. LinkedIn uses to examine the software for errors.

A. AI

B. DSS

C. ERP

D. SCM

24. Which of the following is FALSE of app building?

A. Online tools offer ready-made templates.

B. People can take crash courses in computer programming.

C. Professionals on contract are fairly inexpensive and are the best option.

D. There are programs that teach people how to code apps.

25. Mike Vichich launched his app Glyph by .

A. Hiring a professional on contract

B. Recruiting a full-time developer

C. Taking a free online course to learn how to code

D. Using a ready-made template offered by Appsme

26. Michael Perry launched his app GVING by .

A. Hiring a professional on contract

B. Recruiting a full-time developer

C. Taking a free online course to learn how to code

D. Using a ready-made template offered by Appsme

27. Which of the following steps of the SDLC involves the user?

A. Design

B. Implementation

C. Investigation

D. Programming

28. Which of the following is the correct order of the SDLC?

A. analysis, investigation, design, programming and testing, implementation, operation and maintenance

B. analysis, investigation, design, implementation, programming and testing, operation and maintenance

C. investigation, analysis, design, implementation, programming and testing, operation and maintenance

D. investigation, analysis, design, programming and testing, implementation, operation and maintenance

29. The deliverable for the stage of the SDLC is a go/no go decision.

A. Analysis

B. Design

C. Investigation

D. Programming and testing

30. You create a screen shot illustrating what the new system will potentially look like. This is part of the stage of the SDLC.

A. Analysis

B. Design

C. Investigation

D. Programming and testing

31. You know your current IT personnel knows nothing about SAP, so you will need to train them or hire experienced people. This is an assessment of your feasibility.

A. Behavioral

B. Economic

C. Operational

D. Technical

32. On January 1st, you are shutting down your current, legacy system and moving to your new ERP system. This is called a conversion.

A. Direct

B. Parallel

C. Phased

D. Pilot

33. You decide to implement the manufacturing component of SAP followed by the financial component next. This is called a conversion.

A. Direct

B. Parallel

C. Phased

D. Pilot

34. Avon implemented a(n) system using conversion.

A. CRM; phased

B. CRM; pilot

C. ERP; phased

D. ERP; pilot

35. The main cause of the SAP implementation failure at Avon Canada was .

A. cost

B. customer complaints

C. database malfunctions

D. usability

36. Avon developed an order management system with the help of .

A. Amazon

B. Apple

C. Google

D. SAP

37. is an advantage of prototyping.

A. Can produce excellent documentation

B. Helps clarify user requirements

C. Improves the process of rewriting legacy applications

D. New system has lower training costs

38. is an advantage of JAD.

A. Can produce excellent documentation

B. Helps clarify user requirements

C. Improves the process of rewriting legacy applications

D. New system has lower training costs

39. Upper CASE tools automate which of the following stages of the SDLC?

A. Design

B. Maintenance

C. Operations

D. Programming

40. JAD is most often used with the stage of the SDLC.

A. Analysis

B. Investigation

C. Operation and maintenance

D. Programming and testing

41. Your team meets every two weeks to discuss the progress of your project; you are using the approach to systems development.

A. Agile development

B. JAD

C. RAD

D. Waterfall

42. Since users change their minds about what they want and need, it may be best to use the

approach to systems development.

A. JAD

B. Open-source

C. RAD

D. Scrum

43. You create a screen shot illustrating what the new system will potentially look like. This is an example of .

A. End-user development

B. Programming

C. Prototyping

D. Scrumming

44. begins with the aspects of the real world that must be modeled to perform the task.

A. CASE

B. Component-based development

C. Object-oriented development

D. Prototyping

45. SaaS is a type of .

A. CASE

B. Component-based development

C. Object-oriented development

D. Prototyping

46. NextGen is being developed and deployed to resolve issues with .

A. air traffic control

B. coding apps

C. higher education

D. website security

47. NextGen uses to transform America’s air traffic control system.

A. AI

B. CRM

C. GPS

D. RFID

48. Which of the following is NOT a benefit of NextGen?

A. Clearer regulations for airlines

B. Less reliance on air traffic controllers

C. Planes can fly closer with greater safety

D. The industry as a whole will be more “green”

49. NextGen is predicted to cost times more than the original estimate.

A. 3

B. 5

C. 10

D. Nothing – the actual cost has matched the original estimate so far

50. has experienced great success with their use of NextGen.

A. Alaska Air

B. Delta Airlines

C. JetBlue

D. Southwest Airlines

Question Type: True/False

1. The Healthcare.gov implementation was a huge success because Obama’s team paid attention to crafting an excellent healthcare reform policy.

2. The IT steering committee is comprised of members from each of the IT groups that is responsible for seeing any given project to completion.

3. IT projects are frequently evaluated using the business case approach since it is often difficult to put a dollar value on the benefit of a particular technology like e-mail.

4. Poor communication is a major risk of offshoring.

5. App development is best left to experienced programmers.

6. The deliverable for systems investigation is determining the user requirements.

7. RAD compresses all but the investigation and operation/maintenance stages of the SDLC.

8. NextGen is estimated to cost ten times more than the original estimate.

Question Type: Fill-in-the-Blank

1. The consists of a clear set of projects that the IS department and the functional area managers will execute in support of the IT strategic plan.

2. A(n) is an agent or vendor who assembles the software needed by enterprises and then packages it with services such as development, operations, and maintenance.

3. feasibility is an assessment of whether a project is an acceptable financial risk and if the organization can afford the expense and time needed to complete it.

4. Agile development is a software-development methodology that delivers functionality in rapid iterations, which are usually measured in .

5. In the scrum approach, the represents the business users and any other stakeholders in the project.

Question Type: Essay

1. Your company develops an IT plan and decides to implement SAP. The next step is justifying this IT investment. How would you go about justifying the high costs associated with SAP?

2. You’ve justified your IT investment, so now you need to decide how you want to pursue it. What questions should you be asking? Assuming your company is small with little money to spend on IT; what may the answers need to be for these questions?

3. You are a sales manager at ABC Corp. Your company decides to implement a new order entry management system using the SDLC. What is your role in this process? Now assume you are an IT employee; what is your role in the process?

4. List, describe, and provide an example of the four different implementation strategies. Which one would you choose and why? HINT: You should describe the advantages and disadvantages of the four strategies in this part of the question.

5. You decide the traditional SDLC approach has too many disadvantages. Which alternative would you use and why?