California State University, Northridge - IS 312

Package Title: Testbank Questions Course Title: MIS 3e

Chapter Number: 1

Question Type: True/False

1)Information technology (IT) refers to the collection, processing, storage, analyzing, and dissemination of information.

 

 

 

 

 

2. Knowledge of information technology is only important to those who work at large companies.

 

 

 

 

 

 

3. You do not have to work in the IT department to benefit from learning about IT

 

 

4. The modern business environment has become intensely competitive. As such, you must compete in the job market with talent from around the world.

 

 

 

 

 

5. IT is enabling more and more people to communicate, collaborate, and compete, thereby leveling the digital playing field.

 

 

 

 

 

6. End user computing is when employees directly use computers in their work.

 

 

 

 

 

7. Most people today practice continuous computing.

 

 

 

 

 

8. Knowing more about information technology makes you more valuable where you work.

 

 

 

 

 

9. Keeping informed about information technology and developments in existing technology, will help you anticipate the impact a new technology will have on your organization.

 

 

 

 

 

10. The person in an organization who is usually directly responsible for the IT function is the CFO.

 

 

 

 

 

11. Managing the IS function within an organization is the exclusive responsibility of the IS department.

 

 

 

 

 

12. Managing information resources in a modern organization is an easy task.

 

 

 

 

 

13. An informed user of IT can enhance his or her organization’s competitive position.

 

 

 

 

 

14. Managing the IS function within an organization is the exclusive responsibility of the IS department.

 

 

 

 

 

15. A systems analyst focuses on designing specifications for new technology.

 

 

 

 

 

16. An auditing manager focuses on the ethical and legal use of information systems.

 

 

 

 

 

17. EndWuser computer refers to a group of end users working together to manage their interactions with a computer.

 

 

 

 

 

18. In general, informed users tend to get more value from whatever technologies they use.

 

 

 

 

 

19. An information system collects, processes, stores, analyzes, and disseminates information for a specific purpose using a computer.

 

 

 

 

 

20. Information technology refers to computerWbased tools used to support the needs of an organization

 

 

 

 

 

21. Data refers to the information that has been organized and processed to convey understanding to a current business problem.

 

 

 

 

22. Product analysis identifies the best advertising channels..

 

 

 

 

 

23. A transaction processing system (TPS) supports many interorganizational operations, of which supply chain management is the best known.

 

 

 

 

 

24. Expert systems (ES) attempt to duplicate the work of human experts by applying reasoning capabilities, knowledge, and expertise within a specific domain.

 

 

 

 

 

25. Information technology and information systems are the same thing.

 

 

 

 

 

26. A combination of your high school grades, application essays, letters of recommendation, and Scholastic Aptitude Test (SAT) scores would be considered information.

 

 

 

 

 

27. A university registrar who uses her experience with university admissions along with your high school grades, application essays, letters of recommendation, and Scholastic Aptitude Test (SAT) scores, would be applying her knowledge in your application process.

 

 

 

 

 

28. A list of football scores with the names of the teams that played the games would be considered information.

 

 

 

 

 

29. Information technology deals with the planning, development, management, and use of management information tools to help people perform all the tasks related to information processing and management.

 

 

 

 

 

30. A student’s decision to drop one course and add another would be considered a transaction to the university’s information system but not to its accounting system.

 

 

 

 

 

31. An ERP system is an interWorganizational information system.

 

 

 

 

 

32. An organization’s supply chain starts at the supplier and ends at the customer.

 

 

 

 

 

33. EWcommerce systems are a type of interWorganizational information systems.

 

 

 

 

 

34. An organization’s IT platform consists of the IT components and IT services.

 

 

 

 

 

 

35. IT personnel use the IT infrastructure to develop information systems.

 

 

 

 

 

36. Information is data that have been organized to provide value.

 

 

 

 

 

37. Knowledge is data that have been organized to convey accumulated learning.

 

 

 

 

 

38. Digital dashboards are special information systems that that support all managers of the organization.

 

 

 

 

 

39. The two major determinants of information systems support are the functions that employees perform within organizations and the cost of the information systems.

 

 

 

 

 

40. Information systems tend to follow the structure of organizations and they are based on the needs of employees.

 

 

 

 

 

41. Software is a set of programs that enable the hardware to process data.

 

 

 

 

 

42. Procedures are the set of instructions about how to use information systems to process information and generate desired output.

 

 

 

 

 

43. Enterprise resource planning systems tightly integrate the functional area information systems via a common database.

 

 

 

 

 

44. Transaction processing systems tightly integrate the functional area information systems via a common database.

 

 

 

 

45. Transaction processing systems provide the input for the organization’s databases.

 

 

 

 

 

46. An organization’s supply chain describes the flow of materials, information, money, and services from raw material suppliers through factories and warehouses to the end customers.

 

 

 

 

 

 

47. Supply chains are composed of only physical product flows.

 

 

 

 

 

48. If you order a computer from Dell, the process of approving your credit card is an information flow along Dell’s supply chain.

 

 

 

 

 

49. Functional area information systems summarize data and prepare reports, and provide the major support for middleWlevel managers.

 

 

 

 

 

50. Lower level managers make tactical decisions, which generally deal with activities such as shortWterm planning, organizing, and control.

 

 

 

 

 

51. Dashboards provide rapid access to timely information and direct access to structured information in the form of reports.

 

 

 

 

 

52. In coming years, IT will cause organizations to need more managerial levels and therefore more staff and line managers. If this trend materializes, promotional opportunities will increase

 

 

 

 

53. Information technology makes managers more productive.

 

 

 

 

 

54. Information technology increases the number of employees who can report to a single manager.

 

 

 

 

 

55. A major consequence of IT has been to change the manner in which managers make their decisions. In this way, IT ultimately has changed managers’ jobs.

 

 

 

 

 

56. As computers gain in intelligence and capabilities, the competitive advantage of replacing people with machines is decreasing rapidly.

 

 

 

57. Computers and information systems are generally regarded as agents of “progress,” they can adversely affect individuals’ health and safety.

 

 

 

 

 

58. IT can provide employees with flexibility that can significantly improve the quality of leisure time, even if it doesn’t increase the total amount of leisure time.

 

 

 

 

 

 

Question Type: Multiple Choice

 

 

59. collects, processes, stores, analyzes, and disseminates information

for a specific purpose.

 

1. 1. Information Technology
   2. Network System
   3. Information System
   4. Information Network

 

 

60. Refer to the Opening Case – AngelList Helps Entrepreneurs Build Companies: Which of the following is NOT a correct statement about how AngelList works?

 

1. Startups access the site and create profiles that list information such as their previous financial backers (if any) and the amount of capital they have already raised.
2. Startups utilize their profiles to make their “pitch” to hundreds of certified investors
3. To avoid fraud, AngelList vets its investors by requiring them to provide a track record of their prior investments.
4. AngelList is open to any business that are trying to obtain funding.

 

 

 

 

 

61. Refer to the          Opening Case – AngelList Helps Entrepreneurs Build Companies: Which of the following is not a correct statement concerning Anglelist?

 

1. Anglelist has a feature called “Syndicates,” which let investors pool their money under the direction of a single investor.
2. Weathy investors who lead Angle List syndicates are called “Leads”
3. Startups have to handle their own regulatory paperwork.
4. Lead investors decide how to invest the funds of those who follow them.

 

 

 

 

62. Which of the following is not a benefit of being an informed user of IT?

 

1. Understanding what is “behind” applications you use in your organization.
2. Providing input to enhance your organization’s applications
3. Helping to select new applications
4. Keeping abreast of new technologies
5. Working in the IT side of the organization.

 

 

 

 

63. The title of the executive who is in charge of the people who design and build information systems, the people who use those systems, and the people responsible for managing those systems is the___ _.

 

1. CEO
2. CFO
3. CIO
4. CIS
5. CIT

 

 

 

64. In your new position, you are told that you will be working with a business analyst. What would you expect this work to entail?

 

1. Review computer code
2. Explain the business process
3. Test programs
4. Identify new technology that might benefit the organization
5. Create Web sites and pages

 

 

65. What does a systems analyst do?

 

1. Manages an IS service

2. Writes computer code.
3. Interfaces between end users and programmers
4. Forecasts technology trends
5. Creates Web sites and pages

 

66. Which of the following statements concerning the management of information resources is not true?

 

1. They have an enormous strategic value within an organization and therefore are relied on.
2. Information systems are expensive to acquire, operate, and maintain.
3. Computers are decentralized throughout the organization, which makes it harder to manage.
4. Managing mainframes has become more difficult.
5. Managing information resources is divided between the MIS department and end users.

 

 

 

 

 

67. Refer to IT’s About Business 1.1 – Information Technology Supports Students in Georgia: Which of the following are the two drivers for higher education?

 

1. lowering costs and increasing enrollment.
2. Improving costs and improving performance.
3. lowering costs and improving performance.
4. managing costs and performance.

 

 

 

 

 

68. Refer to IT’s About Business 1.1 – Information Technology Supports Students in Georgia: Which of the flowing is not one of the problems mentioned in the situation discussed in the case?

 

1. crossWcampus registration proves cause problems
2. a class is overbooked at one member university and not at another
3. different tuition for same class between campuses
4. overbooked classes and waiting lists

 

 

69. Which of the following is the correct hierarchy from the lowest level to the highest level?

 

1. knowledge, information, data
2. information, data, knowledge
3. data, information, knowledge
4. data, information, experience
5. information, experience, wisdom

 

 

70. conveys understanding, accumulated learning, and expertise as they apply

to a current problem.

 

1. 1. Data
   2. Information
   3. Knowledge
   4. Experience

1. 5. Wisdom

 

71. is (are) data that have been organized to have meaning and value to a

recipient.

 

1. 1. Insights
   2. Information
   3. Knowledge
   4. Experience
   5. Wisdom

 

72. As a manager in your company, you expect to retrieve______ from operational

systems and present it as__________ to your boss, who will react based on his

____________.

 

1. knowledge, information, data
2. information, data, knowledge
3. data, information, knowledge
4. data, information, experience
5. information, experience, wisdom

 

73. The list of all your purchases from Amazon (books bought, price paid, dates) is defined as________ _.

 

1. data
2. information
3. knowledge
4. experience
5. wisdom

 

 

 

74. If Amazon uses a list of all your purchases (books bought, price paid, dates) to recommend other books to you, then it is applying its _.

 

1. data
2. information
3. knowledge
4. experience
5. wisdom

 

 

75. A listing of all courses offered at your university would be considered_____ ,

whereas a listing of all courses required in your major would be considered____ _.

 

1. information, data
2. knowledge, information
3. information, knowledge
4. data, information
5. data, knowledge

 

 

 

76. You are registering for the next semester at your university.          You take into account your major, the courses you need, the prerequisites for each course, the times you take each course, and the professors teaching each section, as well as your work schedule. You are using to select your class schedule.

 

1. information
2. knowledge
3. experience
4. wisdom
5. data

 

 

77. A purchase of books in the college bookstore is___________ _. The report at the end

of the day showing sales totals for the day is___________ _.

 

1. information, knowledge
2. information, data
3. data, information
4. data, database
5. data item, business intelligence

 

 

78. An organization’s IT components include all of the following except_________ _.

 

1. a network.
2. programs
3. procedures

4. a database
5. users

 

 

79. A(n)______________ is a computer program designed to support a specific task or

business process.

 

1. Interface
2. Application
3. Functional area
4. Network
5. Database

 

 

80. is/are the computer hardware, software, and communications technologies

that are used by IT personnel to produce IT services.

 

1. 1. IT components
   2. IT services
   3. Information technology
   4. An information system
   5. A computerWbased information system

 

81. An organization’s______ consists of the physical facilities, IT components, IT

services, and IT management that will support the entire organization.

 

1. information technology architecture
2. information technology infrastructure
3. information technology
4. information system
5. computerWbased information system

 

 

82. IT personnel use _____ to produce_____ _.

 

1. IT components, IT services
2. computerWbased information systems, IT architecture
3. IT infrastructure, IT architecture
4. IT infrastructure, IT platform
5. IT components, IT architecture

 

 

83. The IT infrastructure is comprised of _______ and_______ _.

 

1. IT components, IT personnel
2. IT components, IT services
3. IT services, IT personnel
4. IT personnel, computerWbased information systems
5. ComputerWbased information systems, IT personnel

 

 

84. Which of the following statements is false?

 

1. An application is a computer program designed to support a specific business process.
2. Each functional area within an organization has only one application.
3. A functional area information system is the same as a departmental information system.
4. A functional area information system can obtain data from other functional area information systems.
5. App, application, and application program all mean the same thing.

 

 

 

 

 

85. Enterprise resource planning systems____________ _.

 

1. were designed to process transactions faster.
2. evolved because newer technologies made older systems obsolete.
3. use a common database for all functional areas.
4. are utilized to conduct site analyses.
5. All the above statements are true.

 

 

 

 

 

86. Knowledge workers______________ _.

 

1. handle dayWtoWday operations within an organization.
2. make tactical decisions.
3. advise middle managers
4. make routine decisions.
5. are generalists

 

 

 

 

87. Office automation systems___________ _.

 

1. support only the clerical staff.
2. are comprised of software that is used to develop documents and spreadsheets
3. include report generators.
4. are a type of interorganizational system.
5. are usually developed inWhouse.

 

 

 

 

 

88. include B2B and B2C.

 

1. 1. Enterprise resource planning systems
   2. ComputerWbased information systems
   3. Functional area information systems
   4. Interorganizational information systems

 

 

 

89. A collection of related files, tables, and so on that stores data and the associations among them is___ _.

 

1. hardware
2. software
3. a database

4. a network
5. procedures

 

 

90. A set of programs that enable the hardware to process data is____ _.

 

1. hardware
2. application
3. a database
4. a network
5. procedures

 

 

 

91. Two information systems that support the entire organization are_________ and

__________.

 

1. enterprise resource planning systems, dashboards
2. transaction processing systems, office automation systems
3. enterprise resource planning systems, transaction processing systems
4. expert systems, office automation systems
5. expert systems, transaction processing systems

 

 

92. _____ systems are designed to correct a lack of communications among____ _.

 

1. Office automation systems, expert systems
2. Transaction processing systems, functional area information systems
3. Enterprise resource planning systems, functional area information systems
4. Dashboards, office automation systems
5. Functional area information systems, enterprise resource planning systems

 

 

93. When your purchases are swiped over the barWcode reader at the pointWofWsale terminals at WalWMart, a       records the data.

 

1. transaction processing system
2. functional area information system
3. dashboard
4. enterprise resource planning system
5. office automation system

 

 

94. Supply chain systems are which type of information system?

 

1. departmental information systems
2. enterprisewide information systems
3. interorganizational information systems
4. endWuser computing systems
5. individual information systems

 

 

95. Which information system is the most closely associated with the Internet?

 

1. transaction processing systems
2. functional area information systems
3. electronic commerce systems
4. office automation systems
5. individual information systems

 

 

96. attempt to duplicate the work of human experts by applying reasoning

capabilities.

 

1. 1. Expert systems
   2. Dashboards
   3. Functional area information systems
   4. Decision support systems
   5. Business intelligence systems

 

 

97. An information system that analyzes credit card applications and suggests approval or denial is a(n)     _.

 

1. expert system
2. dashboard
3. functional area information system
4. decision support system
5. business intelligence system

 

 

98. Which of the following statements is false?

 

1. IT ultimately decreases the number of managers and experts.
2. IT makes managers more productive.
3. IT increases the number of employees who can report to a single manager.
4. IT reduces stress by giving managers more time to make decisions.
5. IT decreases the number of promotional opportunities.

 

 

 

 

 

99. Which of the following statements about the potential impact of IT on nonWmanagerial workers is true?

 

1. IT will create more jobs than it eliminates.
2. Employees will feel a higher degree of loyalty towards their company.
3. IT could cause employees to experience a loss of identity.
4. The flexibility of IT can minimize stress on the job.

 

 

 

 

100. If you were a manager in the future, which of the following statements would be false?

 

1. The people I manage will likely be dispersed geographically.
2. The size of my team will likely be smaller than teams of today.
3. There will be less emphasis on office politics.
4. Many of my decisions will be “real time”.

5. I will need IT tools to handle the data I utilize to make decisions.

 

 

 

 

 

101. Which of the following statements about IT’s role in society is false?

 

1. IT has created employee flexibility.
2. Robots can do many routine tasks.
3. Robots can handle unfamiliar situations.
4. IT can be used to help doctors diagnose diseases.
5. Telepresence robots can act as the eyes and ears of a business manager.

 

 

 

 

102. Refer to IT’s About Business 1.2 W Different Types of Robots: Which of the following statements is NOT correct?

 

1. Telepresence robots are designed to help companies save money on travel and expensive teleconferencing technology.
2. Telepresence robots allow people to move virtually through a distant building by remotely conW trolling a wheeled robot
3. The use of Telepresence robots is limited to only a few applications.
4. Telepresence robots permit an individual to maintain a consistent connection with coworkers, customers, and clients.

 

 

 

 

 

103. Refer to IT’s About Business 1.2 W Different Types of Robots: A UAV is a…

 

1. Unmanned Aerial Vehicle
2. Uniform Airplane Vehicle
3. Unmanned Automotive Vehicle
4. Unmanned Autonomous Vehicle

 

 

104. Which of the following statements about IT’s role in healthcare is false?

 

1. Doctors can make faster and better diagnoses and monitor critically ill patients more accurately.
2. Enables surgeons to draw pictures to plan surgeries.
3. Expert systems now help doctors diagnose diseases, and machine vision is enhancing the work of radiologists.
4. doctors discuss complex medical cases via videoconferencing.

 

 

 

 

 

105. Refer to IT’s About Business 1.3 – Getting Kids In Shape: Which of the following is not a correct statement concerning Zamzee.

 

1. Uses game thinking and mechanics in a nonWgame context
2. Uses game thinking and mechanics in a game context
3. Users exercise to earn tokens toward rewards
4. Provide money in accounts to provide rewards.

 

 

 

 

 

106. Refer to Closing Case 1 – Information Technology Impacts a Wide Array of Industries: “Software is a disrupting force in several industries.”       Which of the following is an incorrect statement related to that statement.

 

1. Traditional record labels now exist largely to provide those software companies with content.
2. Electronic (digital) books have overtaken the popularity of print media.
3. It is virtually impossible to buy a mobile phone that does not include a softwareW powered camera.
4. Companies such as Facebook, are using software to disrupt the retail marketing industry.

 

 

 

 

107. Refer to Closing Case 2 W Baxter: Coming to Work Right Next to You: Which of the following statements is not correct?

 

1. In 2014, about 70 percent of all industrial robots in the United States were being utilized in automobile factories.
2. The cost to integrate one of today’s industrial robots into a factory operation is often about the same as the cost of the robot itself.
3. Most industrial robots have no sensors or means to detect what is happening in their environment
4. Very few of the firms in the United States with less than 500 employees uses industrial robots.

 

 

 

 

 

108. You have just been hired by the largest manufacturer in your area to join their management trainee program. You enjoyed your “computer course” in college and hope that you’ll be able to put that knowledge to good use. Which of the following might you expect to do during the management training program?