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Homework answers / question archive / The balanced scorecard perspective that focuses on using a firm’s intellectual capital to adapt to the needs of the market through product or service innovations is the: learning and growth perspective internal business perspective customer value perspective financial perspective
The balanced scorecard perspective that focuses on using a firm’s intellectual capital to adapt to the needs of the market through product or service innovations is the:
Answer: a . learning and growth perspective
The learning and growth perspective focuses on innovating new products and services that help the customers to gain maximum satisfaction. It is based on the differentiation strategy where the firm's intellectual capital is used to adopt new technological changes and provide innovative products.
