The balanced scorecard perspective that focuses on using a firm’s intellectual capital to adapt to the needs of the market through product or service innovations is the: learning and growth perspective internal business perspective customer value perspective financial perspective

Accounting Mar 15, 2021

The balanced scorecard perspective that focuses on using a firm’s intellectual capital to adapt to the needs of the market through product or service innovations is the:

1. learning and growth perspective
2. internal business perspective
3. customer value perspective
4. financial perspective

Expert Solution

Answer: a . learning and growth perspective

The learning and growth perspective focuses on innovating new products and services that help the customers to gain maximum satisfaction. It is based on the differentiation strategy where the firm's intellectual capital is used to adopt new technological changes and provide innovative products.

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