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Sabrina Vang Health 104-800 Chapter 8 Review Questions 1)What are some innate qualities or characteristics that make people unique? 2

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Sabrina Vang

Health 104-800

Chapter 8 Review Questions

1)What are some innate qualities or characteristics that make people unique?

2. What external or societal factors affect the way members of a group are seen or perceived?

3. What are values?

4. Do beliefs differ from values? Explain.

5. Why would some people be reluctant to make eye contact with you?

6. When dealing with customers with a disability, how can you best help them?

7. How can recognition of the cultural value of “importance of family” be helpful in customer service?

8. What are some considerations for improving communication in a diverse environment?

9. How can you effectively communicate with someone who has difficulty with the English language?

10. What are some techniques for effectively providing service to older customers?