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Homework answers / question archive / MaryClaire Nwachukwu Health 104 Ms

MaryClaire Nwachukwu Health 104 Ms

Health Science

MaryClaire Nwachukwu

Health 104

Ms. Beck

1)What are behavioral styles?

 

  1. What are four behavioral style categories discussed in this chapter?
     
  2. What are some of the characteristics that can help you identify a person who has the following style preferences: R, I, D, E?
  1. When communicating with someone who has an “R” preference, what can you do to improve your effectiveness? 

 

  1. When communicating with someone who has an “I” preference, what can you do to improve your effectiveness? 

 

  1. When communicating with someone who has a “D” preference, what can you do to improve your effectiveness? 

 

  1. When communicating with someone who has an “E” preference, what can you do to improve your effectiveness?
  2. What are some strategies for eliminating service barriers by using your knowledge of behavioral styles?
  3. What are perceptions?
  4. How can perceptions affect customer relations?

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