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1)How has the media richness of Paul's communications changed since the days when he was a teller? 2)What sender and receiver skills are described in this case? Which ones need improvement? Offer one suggestion for improving the weak skills
1)How has the media richness of Paul's communications changed since the days when he was a teller?
2)What sender and receiver skills are described in this case? Which ones need improvement? Offer one suggestion for improving the weak skills.
3)How might Paul improve upward communication and the communication culture more generally at Best Trust?
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