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Organizational culture (Connect, Perform)  Culture makes organizations feel different from one another

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Organizational culture (Connect, Perform)

 Culture makes organizations feel different from one another. Different companies, even companies in the same industry, just do things differently. You can experience this for yourself by going to two local supermarkets-one a part of a large chain and the other locally owned. Look around you.

Does someone offer to help you when you walk in the door?

Do the employees seem happier at one location compared to the other?

Do people wear uniforms at one place but not at the other?

All of these things can give you clues about the company's culture. In the following diagram, identify the levels of corporate culture.

Seen • Symbolic artifacts such as dress codes • Workers' and managers' behaviors

Heard • What people say • How decisions are made and explained

Believed • Widely shared assumptions and beliefs • Buried deep below surface • Rarely discussed or thought about
Unconscious assumptions and beliefs Surface level Expressed values and beliefs Managers work in an internal environment, which includes Match the following examples to the element of culture that they represent.

Element ofCulture Example In your company, people talk about making deliveries, even on days when the weather was so bad that the post office didn't deliver mail, as a way of emphasizing the value of customer service. At Google, people wear whatever they want to work.

This minimizes the distinctions between managers and employees, which is an important part of Google's culture. At Patagonia, tales abound regarding founder Yvon Chouinard's climbing ability and his custom-made climbing equipment.