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Question 1 Management is the process of assembling and using sets of resources in a goal-directed manner to accomplish tasks in an organizational setting

Management

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Question 1

1. Management is the process of assembling and using sets of resources in a goal-directed manner to accomplish tasks in an organizational setting.

 True

 False

Question 2

1. The term manager refers to anyone who ________.

		is not a member of a labor union
		is a member of an organization
		owns shares in the company
		plans, controls, and evaluates

Question 3

1. According to Mintzberg's theory of managerial functions, ________ roles include acting as an entrepreneur, a disturbance handler, a resource allocator, and a negotiator.

		decisional
		informational
		interpersonal
		leader

Question 4

1. ________ skills, also known as cognitive complexity, are often the major factor that determines who reaches the highest levels of the organization.

		Interpersonal
		Technical
		Conceptual
		Decision-making

Question 5

1. As the general manager of a steel plant, Frederick Ivanovic has to divide his time between supervising the overall functioning of the plant, resolving conflicts between workers, preparing production reports, and meeting with his seniors to provide them with regular updates. This reflects the constraint dimension of management.

 True

 False

Question 6

1. As the Mayo Clinic became famous, it realized that it must nurture the _____ that it created.

		patient base
		organizational culture
		brand
		operating standards

Question 7

1. Managerial ethics is concerned with morality and _______ of business conduct among individuals

		policies
		effectiveness
		code
		standards

Question 8

1. Mayo Clinic had to invest in ________ and strategic thought about marketing

		attracting patients
		professional development
		marketing
		expansion

Question 9

1. A ___________ is an individual or group having an interest in and are affected by the actions of an organization

		shareholder
		major investor group
		stakeholder
		owner-manager

Question 10

1. A Company's success in foreign markets is largely determined by the ways in which it respond to social, economic, political, and other _________ to international trade.

		impediments
		technological aids
		cultural barriers
		external obstacles

Question 11

1. Managers must be:

		compensated more than their subordinates
		technically competent
		collegial with employees
		entrepreneurs

Question 12

1. iManage floundered from 1999 to 2000 when the dot.com bubble burst, jeopardizing its plans to lead the world to a systematic way of storing and __________information assets.

		using
		enhancing
		protecting
		digitizing

Question 13

1. The availability and quality of _______ is a major determinant in whether or not to enter a new international market

		financial support
		infrastructure
		currency
		political support

Question 14

1. ________ management is a type of planning process in which managers, among other things, monitor results and make necessary adjustments.

		operational
		tactical
		strategic
		transformational

Question 15

1. Corporate responsibility deals with the _____ that corporations owe to their constituents

		loyalty
		accountability
		obligations
		returns

Question 16

1. Another purpose of Amy's Ice Cream video is to help students:

		Better understand marketing strategy
		Distinguish among the types of corporations
		Develop organization and management skills
		Understand the importance of customer service

2 points   

Question 17

1. ________ level managers are generally only involved in the development of their unit's specific operational plan.

		middle
		lower
		geographical
		functional

Question 18

1. In Amy's Ice Cream video, one of the most important decisions Amy Miller faced was choosing:

		A new CEO
		A marketing strategy
		Employees who cared about the business
		A legal ownership structure for the new business.

Question 19

1. One major function of a manager is to acquire and ________ resources.

		develop
		distribute
		organize
		evaluate

Question 20

1. The increasing dynamic and complex business environment provides a _______challenge for managers

		tactical
		global
		motivational
		strategic

Question 21

1. The purpose of the Snapple video is to help students understand how _________ is an effective strategy implementation tool.

		operations management
		organizational development
		market segmentation
		cost reduction

Question 22

1. Global business has been growing rapidly in recent decades because of:

		transportation technology
		immigration
		increased worldwide purchasing power
		liberalization of governmental policies on international trade

Question 23

1. Organizations must constantly analyze their external environments and their competition for ________ that may reduce or eliminate a competitive advantage.

		processes
		sustainability
		innovations
		policies

Question 24

1. The purpose of the Impact of Culture on Business video is to help students

		Understand the impact of culture on business
		Learn about how culture influences political systems
		Better understand the consequences of technological developments
		Realize that economic conditions vary from country to country

Question 25

1. Plans will often fail in the _________ stage because of inadequate resource assessment and lack of accountability

		control
		implementation
		formulation
		evaluation

Question 26

1. Corporate managers formulate the strategic plan but are usually not directly involved in developing _____ or _______ plans

		Implementation; tactical
		tactical; operational
		control; implementation e. evaluation; control

Question 27

1. Porter’s five force framework focuses on five _______ that can significantly influence a company’s performance within an industry

		Elements
		Principles
		Industry and competitor forces
		Reasons

Question 28

1. iManage Worksite embodies what Mr. Panjwani calls:

		employee empowerment
		cost effectiveness
		"borderless collaboration"
		common sense management

Question 29

1. U.S. manufactures contend that the yuan is undervalued, making Chinese goods _______ for U.S. consumers and American products _______ in China

		cheaper; more expensive
		expensive; cheaper
		more attractive; less attractive
		less attractive; more attractive

Question 30

1. Despite the growth of global trade and investment, globalization is not without ___________

		controversy
		beneficiaries
		claims of ethnocentricity
		macro socio-economic issues

Question 31

1. According to the ________ approach to ethical decision making, some things are just right or wrong, independent of their consequences.

		universal
		utilitarian
		justice
		moral rights

Question 32

1. From the perspective of social responsibility, shareholders are stakeholders.

 True

 False

Question 33

1. A major concern with the efficiency perspective is that corporations can impose indirect consequences that may not be completely understood or anticipated. In economic terms, such an unintended consequence is called a(n) ________.

		externality
		ethical lapse
		oligopoly
		random error

Question 34

1. The ________ perspective of social responsibility states that a manager's responsibility is to maximize profits for the owners of the business.

		effector
		effectiveness
		efficiency
		efficacy

Question 35

1. Employees are unlikely to conform to a corporate code of ethics unless other actions taken by the organization reinforce the code.

 True

 False

Question 36

1. One of the first challenges for managers as they set objectives is to determine priorities.

 True

 False

Question 37

1. A(n) ________ budget outlines how much money an organization needs, and it is submitted to a superior or a budget review committee.

		approved
		pro forma
		proposed
		linked

Question 38

1. The setting of organizational objectives must be preceded by the development of organizational plans.

 True

 False

Question 39

1. Which of the following types of plans is the least complex and rarely has a direct effect on other plans outside of the department or unit for which they were developed?

		strategic plans
		tactical plans
		operational plans
		directional plans

Question 40

1. A manager tells his sales staff that he wants sales to increase by 18 percent during this year. Even though they are skeptical about whether this goal can be reached, most of them agree to it. However, they were unable to meet the target at the end of the year. Which of the following would best explain the failure to meet this goal?

		If employees are only superficially committed to the goal, it will probably not be achieved.
		If employees do not believe it is possible to achieve a goal, it is probably because the goal is too vague.
		If employees are skeptical that a goal can be reached, it is because they do not know how their performance will be measured.
		If a goal is too specific, employees will be demotivated by the impersonal nature of the goal.

Question 41

1. An organization using a region-country focus is highly decentralized.

 True

 False

Question 42

1. According to Hofstede, ________ is the extent to which people accept power and authority differences among people.

		gender focus
		individualism
		power distance
		uncertainty avoidance

Question 43

1. A ________ is often called a "Greenfield venture."

		strategic alliance
		licensing arrangement
		wholly-owned subsidiary
		cross-border acquisition

Question 44

1. A transnational organization tries to be simultaneously centralized and decentralized.

 True

 False

Question 45

1. In virtual teams, members frequently depend on electronically
   mediated communications.

 True

 False

Question 46

1. To succeed when pursuing a ________, there must be significant differences among the firm's target customers or among geographical segments of its customers.

		focus strategy
		global strategy
		leveraged strategy
		competitive strategy

Question 47

1. A firm's value chain consists of ________.

		primary and support activities
		primary and secondary activities
		observable and surreptitious activities
		regional and global activities

Question 48

1. ________ translate(s) the strategic intent and mission of the firm into concrete and measurable goals.

		Strategic alliance
		Core competencies
		Strategic objectives
		Strategic planning

Question 49

1. A firm can limit its strategic scope by focusing on a specific customer segment.

 True

 False

Question 50

1. A ________ involves competing with firms across markets by using strengths in one market to overcome weaknesses in another market.

		global strategy
		multicultural strategy
		multipoint competition strategy
		differentiation strategy