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Exam 1 MULTIPLE CHOICE

Business

Exam 1

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.

 

1)  ________ involve having specialized knowledge about procedures, processes, and equipment.

A) Verbal skills B) Technical skills
C) Conceptual skills D) Interpersonal skills


2)  Managers at ________ establish goals and formulate a strategy for the firm to achieve those goals. A) all levels of the organization B) the top of the organization
C) operational levels of the organization D) functional levels of the organization

 

3)  Ensuring that a restaurant maintains an attractive appearance would reflect the ________ job dimension for its manager.

A) technique B) constraint C) demand D) choice

 

4)  ________ involves estimating future conditions and circumstances and making decisions based on these estimations.

A) Organizing B) Controlling C) Planning D) Directing

 

5) Which of the following is a typical managerial choice? A) scheduled deadlines
C) attitudes of subordinates

B) legal regulations
D) allocation of resources

 

6)  The ________ role emphasizes a manager's contacts with those outside the formal chain of command. A) disseminator B) resource allocator C) liaison D) monitor

 

7)  When a manager is frequently called upon to represent the views of the unit for which he or she is responsible, he/she is said to be fulfilling the ________ role.

A) negotiator B) monitor C) entrepreneurial D) spokesperson

 

8)  The managerial function of ________ is the process of attempting to influence other people to attain the objectives of an organization.

A) directing B) auditing C) planning D) organizing

 

9)  Which of the following roles is a decisional role?
A) negotiator B) spokesperson C) disseminator D) monitor

 

10)  ________ translates long-term plans into actions designed to achieve specific and shorter-term goals and objectives.

A) Strategic planning B) Transactional planning C) Tactical planning D) Operational planning

 

11)  ________ identifies the actions needed to accomplish the goals of particular units of the organization or particular product lines in their respective markets.

A) Directional planning B) Tactical planning C) Operational planning D) Strategic planning

 

12)  Rick was hired as the director of a company manufacturing refrigerators at a time when the company was financially unstable. After analyzing the market carefully, Rick decided to change their marketing strategy. Rick's sound judgment did the trick, and the company turned around and became profitable within two years. What managerial skill did Rick show?

A) communication skills B) conceptual skills C) interpersonal skills D) technical skills

 

13)  A(n) ________ is a formal settlement that outlines types of behavior that are and are not acceptable. A) mission statement B) performance report
C) internal control D) code of ethical conduct

 

14)  Which of the following is true regarding the efficiency perspective of social responsibility, according to Milton Friedman?

A) The welfare of the community is the firm's responsibility.
B) Firms have obligations not only to shareholders but also to society.
C) Managers should maximize profits for the shareholders in the business.

D) Managers who are owners must act in the best interests of society and stakeholders.

 

15)  As an employee of an international aid organization, Cynthia is often required to travel to countries where natural disasters have recently occurred. During a visit to a city destroyed by an earthquake, Cynthia learns that her organization has hired child laborers to help rebuild the ruined city. She quits the organization and brings this information to the notice of the public. Cynthia is a(n) ________.

A) whistleblower B) connoisseur C) analyst D) defender

 

16)  When companies reward employees who report valid claims of corporate unethical conduct, what are they clearly encouraging?

A) pay for performance B) moral intensity C) compensatory justice D) whistleblowing

 

17)  A(n) ________ is an employee who discloses illegal or unethical conduct on the part of others in the organization.

A) whistleblower B) critic C) analyst D) connoisseur

 

18)  A factory continues to dump its chemical waste into the local river in spite of government orders banning the dumping of industrial effluents in local water bodies. The company knows that the effects of the chemicals on the water will not be detected until several years later. This is an example of ________.

A) concentration of effect B) social consensus C) temporal immediacy D) proximity

 

19)  Corporations react to the various pressures and constituencies connected to the topic of social responsibility in different ways. ________ tend to believe that they are obligated to a variety of stakeholders not to harm them independent of laws or pressures that restrict or regulate their actions.

A) Reactors B) Anticipators C) Accommodators D) Defenders

 

20)  A(n) ________ is an individual or group that has an interest in and is affected by the actions of an organization.

A) stakeholder B) social consensus C) cohort D) accommodator

 

21)  The Foreign Corrupt Practices Act prohibit payments to ________.
A) competitors B) foreign officials
C) firm partners D) foreign shareholders

 

22)  Which of the following is in accordance with the utilitarian approach to ethical decision making? A) Focus on the equity and process of outcomes.

B) Try to make decisions that result in the greatest good. C) Choose the action that conforms with moral principles.

D) Do onto others as you would have them do unto everyone, including yourself.

 

23)  ________ are cooperative arrangements between two firms in which they agree to share resources to accomplish a mutually desirable goal.

A) Wholly-owned subsidiaries B) Strategic alliances
C) Cross-border acquisitions D) Licensing arrangements

 

24)  In high-context cultures, the situation has a ________ on what is considered appropriate behavior. A) significant influence B) minimal influence
C) marginal influence D) negligible influence

 

25)  People who live in countries that score high on individual orientations tend to ________.

A) emphasize and reward individual achievement

C) value collective decisions

B) exhibit emotional dependence on organizations

D) emphasize group membership

 

26)  ________ refers to the flow of goods and services, capital, and knowledge across country borders. A) Entrepreneurialism B) Repatriation
C) Globalization D) Marketing

 

27)  When a company ________ a foreign country, it makes a direct investment to establish a business that it solely owns and controls there.

A) enters into a licensing arrangement with B) exports goods to
C) creates a new, wholly-owned subsidiary in D) purchases a local firm to enter

 

28)  Which of the following is true for the dimensions of national culture?

A)  Citizens in nations high in uncertainty avoidance prefer to have fewer rules.

B)  Individualism is the extent to which a person's identity is a function of the group(s) to which the person belongs.

C)  Countries emphasizing masculine traits value activities that lead to success, money, and possessions.

D)  Power distance is a measure of the extent to which a group has power and status differences.

 

29)  Countries emphasizing feminine traits value ________.

A) activities that lead to possessions B) activities that lead to success C) activities that enhance quality of life D) activities that lead to money

 

30)  Which of the following is true about cost leadership strategy?

A) In this strategy, firms seek to make their product or service different from those of competitors. B) One of the ways of achieving cost leadership is by using special technology.
C) Firms using this strategy charge slightly higher than industry-average prices.

D) The key to this strategy is to add value at a cost that produces a superior margin.

 

31)  SockUp is a company that manufactures socks of different sizes, types, and colors for men, women, and children. The company aims at being the lowest-cost provider and charges slightly lower than the market price. This is an example of ________.

A) differentiation strategy B) integrated leadership strategy C) cost leadership strategy D) multipoint competition strategy

 

32)  Redeem is a local microbrewery that is working on its methods of advertising, promoting, and selling its product. This is an example of ________.

A) service activities in the value chain B) support activities in the value chain
C) primary activities in the value chain D) procurement activities in the value chain

 

33)  ________ involve a country's infrastructure, such as roads, telecommunications, air links, arable land, deep water harbors, mineral resources, forests, and climate.

A) Sociocultural forces B) Institutional forces C) Physical forces D) Geopolitical forces

 

34)  ________ translate(s) the strategic intent and mission of the firm into concrete and measurable goals. A) Strategic alliance B) Core C) Strategic planning D) Strategic

competencies objectives

 

35)  In Albany, Georgia, the bars and restaurants built outdoor seating areas after the city passed laws banning indoor smoking to accommodate customers who smoked. To what dimension of the general environment were the bar and restaurant owners reacting?

A) institutional forces B) economic forces
C) political-legal forces D) sociocultural forces

 

36)  In the ________ role, managers who initiate actions of their own must also respond to problems. A) resource allocator B) spokesperson
C) monitoring D) disturbance handler

 

37)  Acting as a figurehead involves ________.
A) attending or participating in ceremonial activities

B) contacts with persons outside the formal chain of command C) extensive information seeking
D) influencing or directing others

 

38)  In the context of an organization, members are defined as ________.
A) the nonmanagerial employees B) members of the labor union C) the group of rank-and-file employees D) all employees

 

39)  Technology and the attitudes of subordinates are considered to be the ________ of managerial jobs. A) demands B) requirements C) choices D) constraints

 

40)  According to the social responsibility perspective, managers should ________.

A)  not consider the concerns of stakeholders beyond the firm's shareholders

B)  maximize returns to shareholders

C)  minimize returns to shareholders and maximize returns to stakeholders

D)  balance returns to shareholders against legitimate concerns of stakeholders

 

41)  How can a company communicate ethical standards?

A)  by conducting one-to-one meetings with the manager and the employee

B)  by repeatedly communicating the code in memos and company newsletters

C)  by letting employees conduct themselves in ways they think appropriate and correcting them, if need

be

D)  by disseminating a one-time memo

42)  In ________, contextual variables have much less impact on the determination of appropriate behaviors. A) low-context cultures B) collectivism
C) gender focus D) power distance

 

43)  ________ is when cultures differ in the extent to which they need clarity or can tolerate ambiguity. A) Collectivism B) Individualism

C) Uncertainty avoidance D) Power distance

 

44)  By stating its intention to "To be the world's leading sports and fitness company," Nike is articulating its ________.

A) action plan B) mission statement C) marketing target D) global forecast

 

45)  In the value chain, ________ facilitate the creation of the product or service and its transfer to the customer. A) support activities B) primary activities
C) tertiary activities D) procurement activities

 

46)  In the context of an organization, identify the correct statement from the following. A) All members are, by definition, parts of collective bargaining units.

B) All those who are not involved in specific managerial activities must be members of the union. C) Union is synonymous with collective bargaining units.
D) The term member refers to all employees of the organization.

 

47)  Which of the following best explains the inside-out approach to strategic corporate social responsibility?

A)  Managers look at social issues in general terms of the extent to which they are problematic.

B)  Managers can look inside the company at issues that are more rather than less important as a function of the company's strategy and business activities.

C)  Managers look for legal loopholes in conducting their business.

D)  Managers can look outside the company at issues the company can influence.

48)  Which of the following is a characteristic of collectivism?
A) group membership B) emphasis on individual achievement C) high emotional independence D) value for individual decisions

 

49)  Which of following is a requirement for a product to have competitive advantage over others?
A) responsiveness B) assurance C) rarity D) durability

 

50)  Which of the following is true for a globally focused organization?
A) Managers can tailor strategies to local market conditions and demands.

B) It allows a subsidiary to react quickly to changes in the marketplace.
C) It strives to be simultaneously centralized and decentralized.
D) They attempt to market a relatively standardized product across geographic markets.

 

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