Formal communication is the communication that done through officialy channels such as policies and procedures

Explanation for the answer :

Formal communication is communication through pre-defined channels set by organizations. They are typically conveyed from top leadership to various departments that funnels down to lower level employees. It is backed by organizational procedure, and it is necessary to fulfill the goals of the organization. A formal communication channel transmits organizational information, such as goals or policies and procedures. Messages in a formal communication channel follow a chain of command. This means that information flows from a manager to an employee.

Formal communication refers to interchange of information officially. The flow of communication is controlled and is a deliberate effort. This makes it possible for the information to reach the desired place without any hindrance, at a little cost and in a proper way.

Secondly, what are official communication channels? There are three primary channel types. A formal communication channel transmits organizational information, such as goals or policies and procedures, informal communication channels are where information is received in a relaxed setting, and the unofficial communication channel, also known as the grapevine.

Then, what is meant by formal and informal communication?

Formal communication is one that passes through predefined channels of communication throughout the organization. On the contrary, Informal communication refers to the form of communication which flows in every direction, i.e. it moves freely in the organization.

What are examples of formal communication?

The following are illustrative examples of formal communication.

• Meetings. Scheduled meetings.
• Legal & Commercial Notices. Notices that are of legal and/or commercial relevance.
• Documents. Documents that are released to their intended audience.
• Reports.
• Publications.
• Social Media.
• Graphics.
• Messages.

Informal communication is more relational than formal. It is not backed by any pre-determined channels and can happen anywhere within the organization. The primary goal of this messaging is to preserve and establish relationships with colleagues and superiors and subordinates. Since it is not defined by any channels, messaging moves a lot faster, but it is without any paper trail or official documentation.