1)  A patient in the waiting room is complaining that he has been waiting for two hours without anyone having seen him yet, and he states “I am fed up with this office

1)  A patient in the waiting room is complaining that he has been waiting for two hours without anyone having seen him yet, and he states “I am fed up with this office. They keep me waiting for hours every time I come here. I’m going to find another doctor.” What’s your best approach?

2)  A patient has just received a diagnosis of HIV and is crying in your office. What do you do and say?

3)  The doctor would like to see 6 patients per hour, so that’s how the patients are scheduled. But in reality, he is only able to get through an average of 4 patients each hour. Why is this a problem? And what are some possible solutions?