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 Write a report about your personal B2C experience as a customer

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 Write a report about your personal B2C experience as a customer. ? Choose the company you used to order on-line. Give information and discuss about the company (domestic/international, what are they selling, their strategies, web-page, how they deliver the orders...etc.) Do they have competitors and who are they? How they work? Describe your experience through the whole process. Discuss were you satisfied with their service according to different criteria and KPIs discussed in class. What are their advantages and disadvantages? Will you choose to order from this company again?