1) People sometimes object to an evaluation of effort on the grounds that monitoring activities do not focus directly on the quality of the services provided

1) People sometimes object to an evaluation of effort on the grounds that monitoring activities do not focus directly on the quality of the services provided. Why does this criticism not negate the reasons for monitoring the activities making up the program?

2) Look for examples of agencies or producers who failed because they did not conduct an appropriate needs assessment before offering a service or bringing a product to the marketplace. What kind of information might the organization have sought to avoid the error?