Answer:

a. The nurse should originally respond to the client by asking an open-ended question, such as "tell me more about the situation that you're describing." The nurse can begin to build a trusting relationship with the client by exploring their feelings about a past-situation. Importantly, the nurse must rebuild the potential loss of trust that the client may feel about the healthcare team. Additionally, the nurse should ask more about the client's visual impairment, such as "what types of activities do you have difficulty performing", and "how involved do you like to be in your daily activities?" Again, by gathering more information from the client, the nurse shows active engagement with the patient in developing a patient-centered plan of care.

b. Non-verbal communication is a communication that does not use words. They said that it is the oldest form of communication. They can be intentional or non-intentional as you show it to other people. Non-verbal communication is usually touch, gaze or eye contact, volume, posture, dress, smell, body movements, gestures and facial expressions.

Responding to non-verbal communication mean you acknowledge of the intended meaning o fthe non-verbal cues. For an example, babies or childres they use non-verbal cues, but most of the time espacially the mothers, they knew what their babies mean, like milk, sleep or wet nappies.