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With reference to your own role, write a report that identifies and describes: ? Understanding customer needs to include examples of 3 different internal HR customers and 1 need for each

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With reference to your own role, write a report that identifies and describes:

? Understanding customer needs to include examples of 3 different internal HR customers and 1 need for each. You also need to explain how you, yourself, would prioritise conflicting needs of your internal HR customers (AC 2.1)

? 3 different methods of communication to respond to your internal HR customer’s needs, and for each method explain its advantages and disadvantages (AC 2.2)

? How you would provide effective service delivery, for example, delivering service on time, delivering service in budget, dealing with difficult customers, handling and resolving complaints. (AC 2.3)

All the above should be (600 words).

ADDITIONAL REQUIREMENTS

? Write a short description of the learning process you went through in order to write this assignment: what you knew about the services provided by HR and service level agreements (SLAs) before you attended module 1; what you learnt during the module; and what you learnt in preparing this assignment.

? You should also include 3-5 references from up-to-date and relevant sources in order to support your findings. Please ensure that all reference sources are acknowledged correctly within the text and on a reference list provided.