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Homework answers / question archive / You have just started working at the JTI Childcare Centre and have been there for one week
You have just started working at the JTI Childcare Centre and have been there for one week. One of your responsibilities is greeting parents and children when they arrive. A parent comes in and asks about another child that she heard parents discussing in the car park- how do you respond? The parent then asks how to suspend their child's place for 2 weeks while they go on holiday, no one is available for you to find out the information - what would you do in this situation?
Answer:
I will honestly and humbly tell the parent that I don't have such kind of information about the children, that I am not the one who handles their information and it is confidential.
I will tell the parent that I will forward her request to those in higher positions and ask her to patiently wait for their response.
Step-by-step explanation
With that kind of situation, I cannot decide on my own without consulting with the upper. That being said, it is the best way to ask respectfully for the parent's patient to wait for the higher's response.
