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Describe, explain, and rectify a situation that illustrates a intercultural communication issue within a work environment

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Describe, explain, and rectify a situation that illustrates a intercultural communication issue within a work environment. Include following:

1 ) A full description of the communication issue. Describe the context, the principal players, and the outcome of the situation. Be attentive to verbal and nonverbal components in the experience you describe.
2) A diagnosis of the communication issue. Using two outside sources, research cultural norms of the principles players involved in the given situation. Explain these cultural norms may have impacted the communication transaction.
3) Strategies for dealing with the issue. Using your text, provide several recommendations that would have prevented the issue and paved the way for effective communication.

I WANT TO USE AS AN EXAMPLE THE MISCOMMUNICATION IN TRAINING BETWEEN A 100% AMERICAN AND MEXICAN WORKER SOME GROWTH IN US ON OTHER COME TO LIVE IN USA AS AN ADULTS. HOW TO AN AMERICAN DO NOT UNDERSTAND THAT SPANISH IS THE FIRST LANGUAGE AND IT CAN COME OUT WITHOUT INTENTION TO OFFEND ANYONE.

THE COMPANY I WANT TO USE IS MOTOROLA