In this chapter you learned about employee empowerment as it relates to customer service

Management Sep 15, 2020

In this chapter you learned about employee empowerment as it relates to customer service. Assume that you are the director of customer service for a cell-phone service provider. What types of decisions concerning customer service issues would you allow your employees to make on their own without having to check with their supervisor? What decisions would you not allow your service representatives to make?