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IFSM300 Quiz 4 Question 1 True or false: After a system has been implemented, there is no value in reviewing business processes to ensure they are optimized

Computer Science Sep 13, 2020

IFSM300 Quiz 4

Question 1

True or false: After a system has been implemented, there is no value in reviewing business processes to ensure they are optimized.

		True
		False

Which of the following are ways that a process could be improved? (select all that apply)

Question 2

	Ensure the quality of the information
	Improve the flow from one step to the next
	Change the order in which steps in the process are performed
	Eliminate duplication of effort

True or false: Organizations should optimize their processes before designing an IT solution.

Question 3

		True
		False

Identify which of the following are true statements. (select all that apply)

Question 4

	Automated workflow systems can notify a person when a task is ready for their action.
	Automated workflow systems are primarily used to assess employee performance.
	Automated workflow systems can significantly improve communication within a organization.
	Automated workflow systems automatically notify the supervisor if an employee is absent.

True or false: Automated systems can do little to improve relationships within an organization; that is up to the people who work there.

Question 5

		True
		False

The term "to-be" process means which of the following?

Question 6

	The process as it is supposed to be performed
	The process after it has been optimized or improved
	The process as it is currently performed
	The process as it would be performed if everyone did their task correctly

True or false: It is acceptable to acquire a system that implements the current process, since systems can be easily modified to change the way the process is performed.

Question 7

		True
		False

True or false: All automated systems improve communication within an organization.

Question 8

		True
		False

True or false: The primary reason for implementing an automated workflow system is to improve communication with the customer.

Question 9

		True
		False

Question 10

Automating workflow can improve which of the following? (select all that apply)

	Defining the sequence of tasks to be performed
	Defining how information flows from one step to the next
	Reporting on how well each person performed his/her step in the process
	Defining who is responsible for what

In documenting a process as it exists currently, which of the following would result in the most complete analysis of the process?

Question 11

	Ask the person who most often performs the process
	Bring together the participants in the process and map it out
	Review current process documentation
	Ask the supervisor how the process is performed

True or false: Although they are useful for many tasks, IT systems generally do not improve the workflow in an organization.

Question 12

		True
		False

Question 13

Which of the following are ways that IT systems can support or improve processes? (select all that apply)

	IT systems can be used to automate the workflow.
	IT systems can improve relationships both internally and externally.
	IT systems guarantee that the process will be performed more efficiently.
	IT systems can improve both internal and external communication.

Question 14

The term "as-is" process means which of the following?

	The process as it currently exists
	The process as it is supposed to be performed
	The process as it would be performed if it were optimized
	The process as it was previously performed

Which of the following is not a direct result of improving a process?

Question 15

	Employees receive wage increases
	Quality of the information collected and used is improved
	Resources (including time and people) are more efficiently used
	Extra steps are combined or eliminated

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