WORD CHOICE IN BUSINESS COMMUNICATION     Write FOUR Letters Compose two letters, of at least two fully developed paragraphs in length, in business format

WORD CHOICE IN BUSINESS COMMUNICATION

Write FOUR Letters

Compose two letters, of at least two fully developed paragraphs in length, in business format. Both should be letters of complaint based on the same issue, such as a missed deadline, poor service, late delivery or faulty product.  The first letter should employ an angry, unprofessional, informal prose style, while the second should be professional, courteous and formal in style.

The second half of this assignment is to compose two letters of response to the above letters of complaint. The first letter of adjustment should employ an informal prose style, while the second should be formal in style.