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Assessment Task 1 Manage Conflict Short Answer Questions Questions Identify three (3) common warning signs of conflict

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Assessment Task 1

Manage Conflict

Short Answer Questions

Questions

1. Identify three (3) common warning signs of conflict.

Answer:

 

1. Describe, in your own words, the five (5) stages of conflict.

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1. List the four (4) recognised levels of conflict.

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1. Identify three (3) factors that can lead to conflict in a hospitality environment.

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1. Describe what conflict theory says about the results that come from dealing with conflict.

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1. Explain how the use of each of the following communication strategies can be effective in conflict situations.

Active listening
Empathy
Non-verbal communication
Style of language
Questioning techniques
Communicating in a culturally competent manner

 

1. Describe how assertiveness and negotiation can be used as effective conflict resolution techniques.

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1. Identify four (4) pieces of information you would expect to find in an organisation’s policies and procedures for complaints, conflicts and dispute resolution.

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1. For each person/group below, identify one (1) scenario where they may be required to assist in managing conflict.

Counsellors
Internal security staff
Mediators
Other staff
Police
Senior staff