Every week Chapter Summary: Review the Chapter- 2 from the attached text book

Every week Chapter Summary:

Review the Chapter- 2 from the attached text book.

Identify what you thought was the most important concept(s), method(s), term(s), and/or any other thing that you felt was worthy of your understanding.

Also, provide a graduate-level response to the following question:

• The “job to do” approach discussed with the Clayton Christensen milkshake example can be useful in a variety of settings. Even when we are the customers ourselves, sometimes we don’t look for better solutions because we get into routines and habits. Think about a situation you sometimes find frustrating in your own life or one you hear others complaining about frequently. Instead of focusing on the annoyance, can you take a step back and look for the real job that needed doing when the frustration occurred? What other options can be developed to “do the job” that may lead to less irritation in these situations?

The textbook should be a source listed in your reference section and cited within the body of the text. Post should be at least 500+ words and in APA format (including Times New Roman with font size 12 and double spaced). I request you to focus on answering the questions.

Your post must be substantive and demonstrate insight gained from the course material. Postings must be in your own words - do not provide quotes and internet sources.