Central Alabama Community CollegeBUS 215

ACTIVITY 3.1: DETERMINE THE PURPOSE AND SELECT AN APPROPRIATE CHANNEL AND MEDIUM

Indicate which of the following communication media (email, fax, telephone, or face-to-face communication) would be most appropriate for sending the following messages. Justify your answer.

1. The company is expecting a visit from members of a committee evaluating the company’s bid for this year’s Malcolm Baldrige National Quality Award. All employees must be notified of the visit.
2. After careful deliberation, the management of a mid-sized pharmaceutical company is convinced the only way to continue its current level of research is to sell the company to a larger one. The employees must be informed of this decision.
3. Lincoln Enterprises is eager to receive the results of a drug test on a certain employee. The drug- testing company has been asked to send the results as quickly as possible.
4. The shipping department has identified the reason for delay in a customer’s shipment that should have been delivered yesterday, but wasn’t. Inform the customer that the shipment will be delivered by tomorrow morning.